FAQs
Buy a piece of jewelry
To make a purchase, click on the product of your choice, click on “Add to cart” then on “Proceed to payment” in your cart. Then simply follow the checkout steps. Fill in your shipping information, your payment method, your payment information. The validation of your order is effective when the payment is validated. Once the availability of the jewelry is confirmed, the jewelry you have purchased will then be sent to the delivery address that you have indicated. We are here to answer all your questions on contact@castafiore.fr .
Delivery & tracking
Where does Castafiore deliver her treasures?
Castafiore delivers worldwide. For countries outside the European Union, our teams will tell you the import and delivery rates applicable to the country in which you reside.
What are the delivery methods?
The Buyer has the choice between several delivery methods: • Home delivery by courier only for Orders delivered within Paris • Home delivery by La Poste Colissimo and DHL for Orders delivered worldwide, in order to provide the best service. All packages are insured at declared value.
How to track my order ?
When your order is shipped, you will receive an email indicating your Colissimo or DHL tracking number. Using this number, you will be able to track your order directly by connecting to the website of our carriers, La Poste Colissimo or DHL, with whom we have made specific agreements concerning the nature of the objects and deadline commitments. You will also be able to take contact our services to find out the tracking of your delivery by going to our order tracking page.
My package is lost. What to do ?
After the delivery time indicated when placing your order, in the event of non-receipt, we invite you to contact our services at contact@castafiore.fr . Our teams will immediately process your request.
Return & Refund
You have 14 working days after receipt of your package to return your purchase if it does not suit you. We invite you to follow the procedure below:
1. I go to the returns page
2. I provide my email or telephone number, and my order number
3. I select the item(s) I wish to return
4. I validate my request
5. I receive an email with my return label
Each returned product will be checked by Castafiore experts. The refund will be validated once the condition and conformity of the jewelry are proven.
Castafiore postal boxes are recyclable and reusable for your returns.
Account
Create my Castafiore account
To create your account, simply click on the “Bonhomme” icon at the top right of the page then click on the “Create an account” field. You will then be able to follow the steps and fill in the different fields relating to your contact details. You will become a member of Castafiore.
Login to my account
To log in, you can either click on the icon at the top right of your computer or on the “My account” page and fill in the requested information: your email and a password.
Modify my personal data
Please contact customer service at contact@castafiore.fr or at +(33)608130158
Delete my account
Please contact customer service at contact@castafiore.fr or at +(33)608130158
All your information and order history will be deleted.
Payment
How can I pay for my order?
You can pay for your order using the following payment methods:
• Cash payment with a VISA, Mastercard or Amex card
• Payment in 3 installments free of charge with our partner Alma
• Apple Pay
• Paypal
• Bank transfer
Is my payment secure?
Your payment at Castafiore is managed and secured by Stripe which uses 3D-Secure technology. A double verification of the transaction will be sent to you to validate the payment.
Sell my jewelry
You have the opportunity to sell your hidden treasures with Castafiore, and we are here to support you. feel free to
Still have a question?
You can contact our teams via our contact form
